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Privacy Policy

Privacy Policy

Introduction

This Privacy Policy applies to the website, mobile applications, and other digital platforms (collectively, “the Platform”) operated by CMPSG. In this policy, terms such as "CMPSG", "we", "our", and "us" refer to our headquarters located in Melbourne, Victoria, Australia, our affiliates, and our boutiques.

Please take a moment to read this policy, which explains how we collect, use, disclose, and transfer the personal information you provide on our Platform, when you visit CMPSG boutiques, contact our concierge service by phone, or interact with us on social media platforms. It also outlines how we collect information using cookies and related technologies when you use our Platform.

When we sell products online or by phone through the CMPSG Customer Relationship Center, you must read the applicable sales terms, which will govern the terms and conditions of any such purchases.

1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will publish the changes on this Platform.

2. Information You Provide to Us and How We Use It

We collect information from you as follows:

  • When you register to access certain areas of our Platform, we require personal information such as your name, address, date of birth, email address, and phone number.
  • We collect details of your purchases and payment information when you buy products online or by phone.
  • We collect personal information when you contact us (e.g., for inquiries about our products or services), visit CMPSG boutiques, or contact our concierge service by phone. Please note that phone calls may be recorded for security, training, and development purposes.
  • If you interact with CMPSG through social media platforms or other third-party services, we collect the information you provide through that platform.
  • We automatically collect certain information about visitors to our Platform, as described in the section "Cookies and Other Information We Automatically Collect".
  • We collect information about your location when providing any location services, as described in the section “Location Services”.

We use the information collected from you to:

  • Manage and fulfill purchase and repair orders, facilitate delivery, and provide after-sales services.
  • Manage our accounts and records.
  • Process your inquiries and requests.
  • Send service-related communications, including announcements and administrative messages like order confirmations.
  • Determine products and services we believe you may be interested in, based on your information (e.g., your purchase history and previous interactions with us).
  • Send marketing communications related to us and other third-party partners that we think you may find interesting (including via email and social media audience matching), where we have a lawful basis to do so (see the “Your Choices” section below for more information on how to control these updates).
  • Conduct market research to continually improve the services we provide to our customers.
  • Conduct credit checks, prevent fraud, and other prohibited or illegal activities as part of our efforts to keep our Platform and services safe.

3. Cookies and Other Information We Automatically Collect

Like most platforms, CMPSG records IP addresses and uses cookies and similar technologies to recognize you and customize your experience. Detailed information on how we use cookies and related technologies is provided below.

4. What Are Cookies?

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identifies your browser or device. They are widely used to make platforms work or work more efficiently, as well as to provide information to the owners of the platform.

We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used. Cookies may help us determine if you have visited our Platform before or if you are a new visitor and can ensure that ads you see online are more relevant to you and your interests.

There are two broad categories of cookies:

  • First-party cookies, served directly by CMPSG to your computer or mobile device.
  • Third-party cookies, which are served by a third-party on our Platform and can recognize your computer or mobile device when you visit other platforms.

Cookies can remain on your computer or mobile device for different periods. CMPSG uses both session cookies and permanent cookies.

5. IP Addresses

We collect information about your computer or mobile device, including your IP address, operating system, log-in times, and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes. This information is anonymized and shared with advertisers, sponsors, or other businesses.

6. Advertising

Our Platform uses third-party network advertisers to provide you with ads on third-party platforms after you leave our Platform, and we use third-party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platform and viewing of ads and our content.

7. Location Services

Some services we provide can use information about your location. For services typically available on mobile devices or apps, you have the opportunity to consent to the use of location services, which process information from GPS, beacons, Wi-Fi access points, or sensor data to enable you to enjoy a more personalized service experience. If you no longer wish to benefit from these services, your device will have settings that allow you to turn off these services.

8. Sharing Your Information

We do not share your personal information with others or non-affiliated companies, except in the following circumstances:

  • We disclose your personal information to third-party providers to provide online and other payment services, process credit checks and fraud prevention, and any other services required for the purposes specified in the section “Information You Provide to Us and How We Use It”.
  • We disclose your personal information to any law enforcement agency, court, regulator, government authority, or other third parties where we believe it is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.
  • We disclose your personal information to any third party that purchases, or to whom we transfer, all or substantially all of our assets and business. If such a sale or transfer occurs, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner consistent with this Privacy Policy.

9. International Transfers

The information we collect may be transferred to, stored, and processed in any country or territory where one or more of our affiliated group companies or third-party service providers are located or maintain facilities. Some of these third parties will use cloud-based storage solutions. While other regions may have data protection standards that differ from those in your country/territory, we will continue to protect the personal information we transfer in accordance with this Privacy Policy.

10. Protecting Your Information

We want you to feel confident about using our Platform and are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it to provide products or services to you or in order to do their jobs. We have appropriate technical and organizational physical, electronic, and procedural safeguards to protect the personal information you provide to us against unauthorized or unlawful processing and against accidental loss, damage, or destruction.

11. Your Choices

You have the right to request access to any personal information we hold about you in our records, correct any inaccuracies, and update any out-of-date information. In some cases, you have the right to request the deletion of your personal information or restrict its use.

In certain circumstances, you have the right to object to our processing of your personal information. In particular, you can request at any time that we stop sending you direct marketing communications (however, we may continue to send you service-related (non-marketing) communications, such as email updates on your order status). If you wish to exercise any of these rights, please write to us at the address listed below.

You can unsubscribe from email marketing communications at any time by sending an email to the address in the “Contact Us” section or by clicking on the unsubscribe link in any CMPSG marketing email.

12. Newsletter Subscription Consent

To provide you with updates on new products, special offers, and personalized promotions, CMPSG may send you newsletters via email. We will only send you these communications if you explicitly consent to receive them.

You can opt in or out of receiving newsletters at any time by checking the appropriate consent box during the registration process, managing your preferences on our Platform, or by clicking the unsubscribe link at the bottom of any marketing email we send you.

We are committed to respecting your privacy and ensuring your personal information is appropriately protected.

13. Contact Us

If you have any questions or comments about this Privacy Policy or our approach to privacy, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information we hold about you or to unsubscribe from any further email marketing communications.

If you have any concerns about this Privacy Policy or how we handle your information, please contact us:

Email: cmpsgbusiness@gmail.com