Refund policy

Return and Replacement Policy for Aztec Death Whistle

Replacement Policy: Given the nature of our Aztec death whistles, which are susceptible to contact with saliva and are therefore non-reusable, CMPSG is committed to prioritizing the health and experience of our users. Our approach is rooted in upholding the highest standards of hygiene and customer satisfaction.

• Eligibility for Replacement: In the event that a product is found to be defective or damaged upon receipt, customers are entitled to request a replacement.
• Evidence Requirement: Customers are required to provide photographic evidence of the defect or damage within 7 days of receiving the product.
• Replacement Process: Upon verification of the claim, CMPSG will dispatch a replacement item. This process is contingent on the availability of the product and is limited to one replacement per original purchase.

Return Policy: CMPSG offers a return policy under specific conditions primarily related to product defects or incorrect fulfillment of orders.

• Duration: Customers have up to 14 days from receipt of the item to initiate a return request.
• Condition for Return: The item must be in the original condition received - unworn, unused, with tags, and in its original packaging.
• Proof of Purchase: A receipt or proof of purchase is mandatory for processing a return.
• Initiating a Return: To commence a return process, customers should contact cmpsgbusiness@gmail.com. Unauthorized returns will not be accepted.
• Return Address: Authorized returns should be sent to: Level 22, 101 Therry St., Melbourne, Australia.
• Return Shipping: Upon acceptance of a return request, CMPSG will provide a return shipping label along with detailed instructions.

Refunds: Refunds are issued solely in cases where returns are due to defects or errors attributable to CMPSG.

• Inspection and Approval: Returned items will undergo an inspection process. If the return is approved, a refund will be processed to the original method of payment within 10 business days.
• Bank Processing Time: Please note that the processing time for the bank or credit card company to post the refund may vary.
• Refund Inquiries: If more than 15 business days have passed since the approval of your return, kindly contact us at cmpsgbusiness@gmail.com for assistance.

European Union 14-Day Cooling Off Period: For merchandise shipped into the European Union, customers have the right to cancel or return an order within 14 days for any reason, provided the item is in its original condition and packaging and left unused.