Shipping policy

SHIPPING POLICY

CMPSG is based in Melbourne, Australia.

ORDER PROCESSING

Our store handling time is set to the next business day. You will receive an order confirmation after checkout.

DELIVERY OPTIONS, COSTS AND ESTIMATES

Enter your delivery address at checkout to see the shipping services and charges currently available for your destination. Where Shopify or the carrier can calculate one, checkout also displays an estimated delivery window. Delivery dates are estimates, not guarantees, and may change because of carrier delays or events outside our control.

TRACKING

When a tracking number is assigned to your shipment, tracking details are sent to the contact information provided at checkout. A newly issued tracking number may take time to become active on the carrier website.

ADDRESS AND DELIVERY ISSUES

Please check your delivery address before placing your order. If you notice an error or have not received a shipment update, contact cmpsgbusiness@gmail.com with your order number. If tracking shows delivered but the parcel cannot be found, first check the delivery location and contact the carrier, then contact us so we can assist.

DAMAGED, INCORRECT OR RETURNED ORDERS

For an item that is damaged or incorrect on arrival, contact cmpsgbusiness@gmail.com within 7 days and include photos. Unused returns may be requested within 14 days of receipt, subject to the conditions in our Return and Refund Policy. Because this whistle is used by mouth, used items cannot be returned for hygiene reasons. Refunds and replacements are handled under the published Return and Refund Policy.